Service Agreement

This SILHO Agreement is between you or the entity you represent, or, if no such entity is designated by you in connection with a Subscription purchase or renewal, you individually (“you”) and The SILHO Corporation (“SILHO”, “we”, “us”, or “our”) and consists of the below terms and conditions, as well as the Acceptable Use Policy, the Services Terms, the SLAs, and the Offer Details for your Subscription, or renewal (together, the “Agreement”). It is effective on the date we provide you with confirmation of your Subscription or the date on which your Subscription is renewed as applicable. Key terms are defined in Section 10.


1. Use of Services.

  1. Right to use.We grant you the right to access and use the Services and to install and use the Software included with your Subscription, as further described in this agreement. You may create and maintain a Customer Solution, which you may permit third parties to access and use, provided that the Customer Solution adds material functionality to the Services and is not primarily a substitute for the Services. We reserve all other rights.
  2. Acceptable use.You may use the Product only in accordance with this Agreement. You may not reverse engineer, decompile, disassemble, or work around technical limitations in the Product, except to the extent that applicable law permits it despite these limitations. You may not disable, tamper with, or otherwise attempt to circumvent any billing mechanism that meters your use of the Product. You may not rent, lease, lend, resell, transfer, or sub-license the Product or any portion thereof to or for third parties.
  3. End Users.You control access by End Users, and you are responsible for their use of the Product in accordance with this agreement. For example, you will ensure End Users comply with the Acceptable Use Policy.
  4. Customer Data.You are solely responsible for the content of all Customer Data. You will secure and maintain all rights in Customer Data necessary for us to provide the Services to you without violating the rights of any third party or otherwise obligating SILHO to you or to any third party. SILHO does not and will not assume any obligations with respect to Customer Data or to your use of the Products other than as expressly set forth in this Agreement or as required by applicable law
  5. Non-SILHO Products.
    1. We may make Non-SILHO Products available to you through the Portal or other means. The use of any Non-SILHO Product will be governed by separate terms between you and the third party providing the Non-SILHO Product. For your convenience, SILHO may include charges for the Non-SILHO Product as part of your bill for the Services. SILHO, however, assumes no responsibility or liability whatsoever for any Non-SILHO Products.
    2. You are solely responsible for any Non-SILHO Product that you install or use with the Services. We are not a party to and are not bound by any terms governing your use of any Non-SILHO Product.
    3. If you install or use any Non-SILHO Product with the Services, then you, not SILHO, direct and control the installation and use of it with the Services through your actions (for example, through your use of application programming interfaces and other technical means that are part of the Services). We will not run or make any copies of such Non-SILHO Products outside of our relationship with you.
    4. If you install or use any Non-SILHO Product with the Services, you may not do so in any way that would subject our intellectual property or technology to obligations beyond those included in this Agreement.
  6. Responsibility for your accounts.You are also responsible for maintaining the confidentiality of any non-public authentication credentials associated with your use of the Services. You must promptly notify our customer support team about any possible misuse of your accounts or authentication credentials or any security incident related to the Services.
  7. We may make changes to the Services from time to time. We will provide you with 12 months’ prior notice before removing any material feature or functionality (excluding Previews), unless security, legal, or system performance considerations require an expedited removal.
  8. Preview releases.We may make available Previews. PREVIEWS ARE PROVIDED “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE,” AND ARE EXCLUDED FROM THE SLAS AND LIMITED WARRANTY. Previews may not be covered by customer support. Previews may be subject to reduced or different security, compliance, and privacy commitments, as further explained in the Privacy Statement, Support Center, and any additional notices provided with the Preview. We may change or discontinue Previews at any time without notice. We also may choose not to release a Preview into “General Availability.”


2. Security, privacy, and data protection.

  1. We maintain appropriate technical and organizational measures, internal controls, and data security routines intended to protect Customer Data against accidental loss or change, unauthorized disclosure or access, or unlawful destruction. Current information about our security practices can be found within the Support Center. You are wholly responsible for configuring your Customer Solution to ensure adequate security, protection, and backup of Customer Data.
  2. Privacy and data location.We treat Customer Data in accordance with our Privacy Statement. Subject to any restrictions set forth in the Privacy Statement, we may transfer to, store, or process Customer Data in any country where we or our Affiliates or subcontractors have facilities used to provide or support the Services. We are a data processor (or sub-processor) acting on your behalf, and you appoint us to do these things with Customer Data in order to provide the Services to you. You will obtain any necessary consent from End Users or others whose personal information or other data you will be hosting using the Services.
  3. Ownership of Customer Data.Except for Software we license to you, as between the parties, you retain all right, title, and interest in and to Customer Data. We acquire no rights in Customer Data, other than the right to host Customer Data within the Services, including the right to use and reproduce Customer Data solely as necessary to provide the Services.
  4. Use of Customer Data.We will use Customer Data only to provide you the Services. This use may include troubleshooting to prevent, find, and fix problems with the operation of the Services. It may also include improving features for finding and protecting against threats to users. We will not use Customer Data or derive information from it for any advertising or other commercial purposes without your consent.
  5. Third-party requests.We will not disclose Customer Data to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as you direct or unless required by law. Should a third party contact us with a demand for Customer Data, we will attempt to redirect the third party to request that data directly from you. As part of this effort, we may provide your basic contact information to the third party. If compelled to disclose Customer Data to a third party, we will promptly notify you and provide a copy of the demand, unless legally prohibited from doing so. You are responsible for responding to requests by third parties regarding your use of the Services, such as requests to take down content under the Digital Millennium Copyright Act.
  6. We may hire other companies to provide limited services on our behalf, such as customer support. Any such subcontractors will be permitted to obtain Customer Data only to deliver the services we have retained them to provide, and they are prohibited from using Customer Data for any other purpose. We remain responsible for our subcontractors’ compliance with the obligations set forth in this agreement.
  7. Compliance with law.We will comply with all laws applicable to our provision of the Services, including applicable security breach notification laws, but not including any laws applicable to you or your industry that are not generally applicable to information technology services providers. You will comply with all laws applicable to your Customer Solution, Customer Data, and your use of the Services, including any laws applicable to you or your industry.


3. Purchasing Services.

  1. Available Subscription offers.The Portal provides Offer Details for available Subscription offers, which generally can be categorized as one or a combination of the following:
    1. Commitment Offering.You commit in advance to purchase a specific quantity of Services for use during a Term and to pay upfront or on a periodic basis during the Term in advance of use. Additional or other usage (for example, usage beyond your commitment quantity) may be billed like a Consumption Offering.
    2. Consumption Offering (also known as Pay-As-You-Go).You pay based on actual usage in the preceding month with no upfront commitment. Payment is on a periodic basis in arrears.
    3. Limited Offering.You receive a limited quantity of Services for a limited term without charge (for example, a free trial) or as part of another SILHO offering (for example, MSDN). Provisions in this agreement with respect to pricing, cancellation fees, payment, and data retention may not apply.
  2. By ordering or renewing a subscription, you agree to the offer details for that Subscription offer. Unless otherwise specified in those offer details Services are offered on an “as available” basis and we make no guarantee that a particular quantity of Services will be available at the time of request. You may place orders for your Affiliates under this agreement and grant your Affiliates administrative rights to manage subscription , but Affiliates may not place orders under this agreement. If you grant any rights to Affiliates with respect to your subscription, such Affiliates shall be bound by this agreement and you agree to be jointly and severally liable for any actions of such Affiliates related to their use of the Products
  3. Pricing and payment.Payments are due and must be made according to the Offer Details for your Subscription.
    1. For Commitment Offerings, the price level may be based on the quantity of Services you ordered. Some offers may permit you to modify the quantity of Services ordered during the Term and your price level may be adjusted accordingly, but price level changes are not retroactive. During the Term of your Subscription, prices for Services will not be increased, as to your Subscription, from those posted in the Portal at the time your commitment period commenced or renewed, except for Previews where prices are identified as temporary or for Non-SILHO Products for which we do not control the price. All prices are subject to change at the beginning of any Subscription renewal.
    2. For Consumption Offerings, pricing is subject to change at any time upon notice.
  4. Upon renewal of your Subscription, this agreement will terminate and your Subscription will thereafter be governed, by the terms and conditions set forth on the Portal on the date on which your Subscription is renewed (the “Renewal Terms”). If you do not agree to any Renewal Terms, you may decline to renew your Subscription.
    1. For Commitment Offerings, you may choose to have a Subscription automatically renew or terminate upon expiration of the Term. Automatic renewal is pre-selected. You can change your selection at any time during the Term. If the existing Term is longer than one calendar month, we will provide you with written notice of the automatic renewal before the expiration of the Term.
    2. For Consumption Offerings, the Subscription renews automatically at the end of every month until you terminate the Subscription.
    3. For Limited Offerings, renewal may not be permitted.
  5. Prices are exclusive of any taxes. You shall pay any applicable value added, goods and services, sales, or like taxes that are owed with respect to any order placed under this agreement and which we are permitted to collect from you under applicable law. You shall be responsible for any applicable stamp taxes and for all other taxes that you are legally obligated to pay including any taxes that arise on the provision of Products to your Affiliates. We shall be responsible for all taxes based on our net income or on our property ownership. If any taxes are required to be withheld on payments you make to us, you may deduct such taxes from the amount owed to us and pay them to the appropriate taxing authority, provided however that you promptly secure and deliver an official receipt for those withholdings and other documents we reasonably request to claim a foreign tax credit or refund. You will make certain that any taxes withheld are minimized to the extent possible under applicable law.


4. Term, termination, and suspension.

  1. Agreement term and termination.This agreement will remain in effect until the expiration, termination, or renewal of your Subscription, whichever is earliest.
  2. Subscription Term and termination.You may terminate this Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective, and no refunds will be provided.
    1. One-month Subscription.A Subscription with a one-month Term may be terminated at any time without any cancellation fee.
    2. Subscriptions of more than one month.If you terminate a Subscription within 30 days of the date on which the Subscription became effective or was renewed, you must pay for the initial 30 days of the Subscription, but no payments will be due for the terminated portion of the Subscription. If you terminate a Subscription at any other time during the Term, you must pay for the terminated portion of the Subscription as set forth Offer Details for your Subscription.
  3. Customer Data return and deletion.You may extract and/or delete Customer Data at any time. When a Subscription expires or terminates, we will retain any Customer Data you have not deleted for at least 90 days so that you may extract it, except for free trials, where we may delete Customer Data immediately without any retention period. You remain responsible for all storage and other applicable charges during this retention period. Following the expiration of this retention period, we will delete all Customer Data, including any cached or back-up copies, within 30 days of the end of the retention period. You agree that we have no additional obligation to continue to hold, export or return Customer Data and that we have no liability whatsoever for deletion of Customer Data pursuant to these terms.
  4. In any country where any current or future government regulation or requirement applies to us, but not generally to businesses operating there, presents a hardship to us operating the Services without change, and/or causes us to believe this Agreement or the Services may be in conflict with any such regulation or requirement, we may change the Services or terminate this Agreement. If we use this subsection 4(d) of the Agreement to change the Services, then you may terminate this Agreement.
  5. We may suspend your use of the Services if: (1) it is reasonably needed to prevent unauthorized access to Customer Data; (2) you fail to respond to a claim of alleged infringement under Section 6 within a reasonable time; (3) you do not pay amounts due under this Agreement; or (4) you do not abide by the Acceptable Use Policy or you violate other terms of this Agreement. If one or more of these conditions occurs, then:
    1. For Limited Offerings, we may suspend your use of the Services or terminate your Subscription and your account immediately without notice.
    2. For all other Subscriptions, a suspension will apply to the minimum necessary part of the Services and will be in effect only while the condition or need exists. We will give notice before we suspend, except where we reasonably believe we need to suspend immediately. We will give at least 30 days’ notice before suspending for non-payment. If you do not fully address the reasons for the suspension within 60 days after we suspend, we may terminate your Subscription and delete your Customer Data without any retention period. We may also terminate your account if your use of the Services is suspended more than twice in any 12-month period.


5. Warranties.

  1. Limited warranty.We warrant that the Services will meet the terms of the SLAs during the Term. Your only remedies for breach of this warranty are those in the SLAs.
  2. Limited warranty exclusions.This limited warranty is subject to the following limitations:
    1. any implied warranties, guarantees, or conditions not able to be disclaimed as a matter of law will last one year from the start of the limited warranty;
    2. this limited warranty does not cover problems caused by accident, abuse, or use of the Products in a manner inconsistent with this agreement or our published documentation or guidance, or resulting from events beyond our reasonable control;
    3. this limited warranty does not apply to problems caused by any failure to meet minimum system requirements; and
    4. this limited warranty does not apply to Previews or free offerings.

DISCLAIMER. Other than this warranty, we provide no warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability or fitness for a particular purpose. These disclaimers will apply except to the extent applicable law does not permit them.


6. Defense of claims.

    1. We will defend you against any claims made by an unaffiliated third party that the Product infringes the third party’s patent, copyright, or trademark or makes unlawful use of its trade secret.
    2. You will defend us against any claims made by an unaffiliated third party that (1) any Customer Solution or Customer Data infringes the third party’s patent, copyright, or trademark or makes unlawful use of its trade secret; (2) arise from violation of the Acceptable Use Policy.
  1. Our obligations in subsection 6(a) will not apply to a claim or award based on: ( i) the Customer Solution, Customer Data, Non-SILHO Products, modifications you make to the Product, or materials you provide or make available in the course of using the Product; (ii) your combination of the Product with, or damages based upon the value of, a Non-SILHO Product, data, or business process; (iii) your use of a SILHO trademark without our express written consent, or your use of the Product after we notify you to stop due to a third-party claim; or (iv) your redistribution of the Product to, or use for the benefit of, any unaffiliated third party.(v)Services provided free of charge.
  2. If we reasonably believe that a claim under subsection 6(a)(i) may bar your use of the Product, we will seek to: (i) obtain the right for you to keep using it; or (ii) modify or replace it with a functional equivalent. If these options are not commercially reasonable, we may terminate your rights to use the Product and then refund any advance payments for unused Subscription rights.
  3. Each party must notify the other promptly of a claim under this Section 6.(i) The party seeking protection must (1) give the other sole control over the defense and settlement of the claim; and (2) give reasonable help in defending the claim. (ii)The party providing the protection will (1) reimburse the other for reasonable out-of-pocket expenses that it incurs in giving that help and (2) pay the amount of any resulting adverse final judgment (or settlement that the other consents to). The parties’ respective rights to defense and payment of judgments or settlements under this Section are in lieu of any common law or statutory indemnification rights or analogous rights, and each party waives such common law rights.


7. Limitation of liability.

  1. The aggregate liability of each party under this agreement is limited to direct damages up to the amount paid under this Agreement for the Services giving rise to that liability during the 12 months before the liability arose, or for Products provided free of charge, Five Thousand United States dollars ($5,000.00 USD).
  2. Neither party will be liable for indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for lost profits, revenues, business interruption, or loss of business information, even if the party knew that such damages were possible.
  3. Exceptions to limitations.The limits of liability in this Section apply to the fullest extent permitted by applicable law, but do not apply to: (1) the parties’ obligations under Section 6 or subsection 9(m); or (2) violation of the other’s intellectual property rights.

8. Software.

  1. Software provided for use on devices.If the Software is provided to you with its own proprietary license terms, those terms control. If the Software does not have its own license terms, then you may install and use any number of copies of the Software on your devices for use with Services. This subsection does not apply to Software addressed in subsection 8(b).
  2. Software provided for use within the Services.We may provide you with the option of running Software within the Services (for example, in a virtual machine). Your use of that Software is subject to SILHO’s proprietary license terms c provided with the Software, as modified below:
    1. You may use such Software only within the Services and only in conjunction with your permitted use of any applicable Services role. To the extent of any conflict between this paragraph and the proprietary license terms contained in the Software, this paragraph controls.
    2. You have no other rights under the Software’s license terms or under this agreement to run the software (for example, you may not run or install copies of the Software on your on-premise servers or other devices unless you separately obtain the license to do so).
  3. Effect of termination or expiration on Software.If this agreement or the related Subscription is terminated or expires and you do not exercise an available buy-out option for Software, then you must delete all copies of Software and destroy any associated media.
  4. Other rights.Your rights to access Software on any device do not give you any right to implement SILHO patents or other SILHO intellectual property in software or devices that access that device.
  5. Third party software.Software may contain third party proprietary programs that are licensed under separate terms that are presented to you. Software may also contain third party open source programs that SILHO, not the third party, licenses to you under SILHO’s license terms. Third party notices, if any, for such open source programs are included for your information only.

9. Miscellaneous.

  1. You must send notices by mail to the address below.
The SILHO Corporation

Customer Service Department

245 N. Highland Ave. NE

Suite 230-195

Atlanta, GA 30307

The SILHO Corporation

Customer Service Department

245 N. Highland Ave. NE

Suite 230-195

Atlanta, GA 30307

You agree to receive electronic notices from us, which will be sent by email to the account administrator you specify in the Portal. Notices are effective on the date on the return receipt or, for email, when sent. You are responsible for ensuring that the account administrator email address that you specify in the Portal is accurate and current, and you agree that any email notice that we send to such email address will be effective when sent, whether or not you actually receive the email.

  1. You may not assign this agreement either in whole or in part.
  2. Consent to partner fees.When you place an order, you may be given the option to identify a “Partner of Record” associated with your Subscriptions. By identifying a Partner of Record, directly or by authorizing a third party to do so, you consent to us paying fees to the Partner of Record. The fees are for pre-sales support and may also include post-sales support. The fees are based on, and increase with, the size of your Order. Our prices for Products are the same whether or not you identify a Partner of Record.
  3. If any part of this agreement is held unenforceable, the rest remains in full force and effect.
  4. Failure to enforce any provision of this agreement will not constitute a waiver.
  5. No agency.You and SILHO are independent contractors. This agreement does not create an agency, partnership, or joint venture.
  6. No third-party beneficiaries.There are no third-party beneficiaries to this agreement.
  7. Applicable law and venue.This agreement is governed by State of Washington law, without regard to its conflict of laws principles, except that (i) if you are a U.S. Government entity, this agreement is governed by the laws of the United States, and (ii) if you are a state or local government entity in the United States, this agreement is governed by the laws of that state. Any action to enforce this agreement must be brought in the State of Washington. This choice of jurisdiction does not prevent either party from seeking injunctive relief in any appropriate jurisdiction with respect to violation of intellectual property rights.
  8. Entire agreement.This agreement is the entire agreement concerning its subject matter and supersedes any prior or concurrent communications.
  9. The following provisions will survive this agreement’s termination or expiration: 1(c)–(f), 2(b)–(g), 3(e), 4(b)–(c), sections 5–7, 8(c), and sections 9–10.
  10. S. export jurisdiction.The Product is subject to U.S. export jurisdiction. You must comply with all applicable laws, including the U.S. Export Administration Regulations, the International Traffic in Arms Regulations, and end-user, end-use and destination restrictions issued by U.S. and other governments.
  11. International availability.Availability of the Services, including specific features and language versions, varies by country. Information on availability is located at  or at an alternate site we identify.
  12. Acquired rights.You will defend us against any claim that arises from (1) any aspect of the current or former employment relationship between you and any of your current or former personnel or contractors or under any collective agreements, including, without limitation, claims for wrongful termination, breach of express or implied employment contracts, or payment of benefits or wages, unfair dismissal costs, or redundancy costs, or (2) any obligations or liabilities whatsoever arising under the Acquired Rights Directive (Council Directive 2001/23/EC, formerly Council Directive 77/187/EC as amended by Council Directive 98/50/EC) or any national laws or regulations implementing the same, or similar laws or regulations, (including the Transfer of Undertakings (Protection of Employment) Regulations 2006 in the United Kingdom) including a claim from your current or former personnel or contractors (including a claim in connection with the termination of their employment by us following any transfer of their employment to us pursuant to such laws or regulations). You must pay the amount of any resulting adverse final judgment (or settlement to which you consent). This section provides our exclusive remedy for these claims. We will notify you promptly in writing of a claim subject to this section. We must (1) give you sole control over the defense or settlement of such claim; and (2) provide reasonable assistance in defending the claim. You will reimburse us for reasonable out of pocket expenses that we incur in providing assistance.
  13. Force majeure.Neither party will be liable for any failure in performance due to causes beyond its reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services). This section will not, however, apply to your payment obligations under this agreement.
  14. We may modify this agreement at any time by posting a revised version on this page or an alternate site we identify, or by notifying you in accordance with subsection 9(a). Modified terms that relate to changes or additions to the Product or that are required by law will be effective immediately, and by continuing to use the Services you will be bound by the modified terms. All other modified terms will be effective upon renewal (including automatic renewal) of an existing Subscription or order for a new Subscription.
  15. Contracting Authority.If you are an individual accepting these terms on behalf of an entity, you represent that you have the legal authority to enter into this Agreement on that entity’s behalf.


10. Definitions.

Any reference in this agreement to “day” will be a calendar day.

“Acceptable Use Policy” means a list of prohibited uses of the Services delivered by SILHO.

“Affiliate” means any legal entity that a party owns, that owns a party, or that is under common ownership with a party. “Ownership” means, for purposes of this definition, control of more than a 50% interest in an entity.

“Consumption Offering”, “Commitment Offering”, or “Limited Offering” describe categories of Subscription offers and are defined in Section 3.

“Customer Data” means all data, including all text, sound, software, or image files that are provided to us by, or on behalf of, you or your Affiliates through your use of the Services.

“Customer Solution” means any application you run in connection with Services.

“End User” means any user of a Customer Solution, or any person permitted by you to access Customer Data hosted in Services or otherwise use the Services.

“Non-SILHO Product” means any software, data, service, website or other product licensed, sold or otherwise provided to you by an entity other than us, whether you obtained it via our Product or elsewhere.

“Offer Details” means the pricing and related terms applicable to a Subscription offer, as published in the Portal.

“Portal” means the online portal from which you purchase a Subscription at or at an alternate site we identify.

“Previews” means preview, beta, or other pre-release versions of the Services or Software offered by SILHO to obtain customer feedback.

“Privacy Statement” means the SILHO Privacy Statement, published at or at an alternate site that we identify.

“Product” means any Services or Software.

“Services” means one or more of the SILHO services or features made available to you under this agreement by SILHO and identified at, except the SILHO Marketplace (which is governed by separate terms).

“Software” means SILHO software we provide to you as part of the Services for use with the Services.

“Subscription” means an enrollment for Services for a defined Term as specified on the Portal. You may purchase multiple Subscriptions, which may be administered separately and which will be governed by the terms of a separate SILHO Agreement.

“Term” means the duration of a Subscription (for example, 30 days or 12 months).

“we” and “us” means The SILHO Corporation and its affiliates, as appropriate.

“Support Center” means the SILHO Support Center published at or at an alternate site we identify.

“you” and “your” means the entity entering into this agreement to use the Product.