Return Policy

Last updated April 25, 2023 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. RETURNS All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, please email customer service at cs@silho.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: Parsons Interactive Attn: Returns RMA # 245 N Highland Ave NE Suite 230-195 Atlanta, GA 30307 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. QUESTIONS If you have any questions concerning our return policy, please contact us at: (213) 537-4546 cs@silho.com