{"id":646,"date":"2024-04-17T21:48:56","date_gmt":"2024-04-17T21:48:56","guid":{"rendered":"https:\/\/silho.com\/support\/?page_id=646"},"modified":"2024-04-17T21:48:56","modified_gmt":"2024-04-17T21:48:56","slug":"new-ticket","status":"publish","type":"page","link":"https:\/\/silho.com\/support\/new-ticket\/","title":{"rendered":"New Ticket"},"content":{"rendered":"\t\t\t<div id=\"wpsc-container\" style=\"display:none;\">\n\t\t\t\t<div class=\"wpsc-shortcode-container\" style=\"border: none !important;\">\n\t\t\t\t\t\t\t\t<div class=\"wpsc-auth-container\">\n\t\t\t\t<div class=\"auth-inner-container\">\n\t\t\t\t\t<h2>Open existing ticket<\/h2>\n\t\t\t\t\t<form onsubmit=\"return false;\" class=\"wpsc-login wpsc-authenticate-open-ticket\">\n\n\t\t\t\t\t\t<input type=\"text\" name=\"ticket_id\" placeholder=\"Ticket ID\" value=\"\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"email_address\" placeholder=\"Email Address\" autocomplete=\"off\"\/>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<button class=\"wpsc-button normal primary\" onclick=\"wpsc_authenticate_open_ticket(this)\">Submit<\/button>\n\t\t\t\t\t\t<button class=\"wpsc-button normal secondary\" onclick=\"window.location.reload();\">Cancel<\/button>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"wpsc_authenticate_open_ticket\"\/>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"_ajax_nonce\" value=\"5c96783621\">\n\t\t\t\t\t<\/form>\n\t\t\t\t\t<script>\n\t\t\t\t\t\t\/**\n\t\t\t\t\t\t * Load OTP verification\n\t\t\t\t\t\t *\/\n\t\t\t\t\t\tfunction wpsc_authenticate_open_ticket(el) {\n\n\t\t\t\t\t\t\tconst form = jQuery(el).closest('form')[0];\n\t\t\t\t\t\t\tconst dataform = new FormData(form);\n\n\t\t\t\t\t\t\tif (!dataform.get('ticket_id').trim() || !dataform.get('email_address').trim()) {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.req_fields_missing);\n\t\t\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tvar authContainer = jQuery(el).closest('.wpsc-auth-container');\n\t\t\t\t\t\t\tauthContainer.html(supportcandy.loader_html);\n\t\t\t\t\t\t\tjQuery.ajax({\n\t\t\t\t\t\t\t\turl: supportcandy.ajax_url,\n\t\t\t\t\t\t\t\ttype: 'POST',\n\t\t\t\t\t\t\t\tdata: dataform,\n\t\t\t\t\t\t\t\tprocessData: false,\n\t\t\t\t\t\t\t\tcontentType: false\n\t\t\t\t\t\t\t}).done(function (res) {\n\t\t\t\t\t\t\t\tif (typeof(res) == \"object\") {\n\t\t\t\t\t\t\t\t\tif (res.ticket_url) {\n\t\t\t\t\t\t\t\t\t\twindow.location.href = res.ticket_url;\n\t\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tauthContainer.html(res);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}).fail(function (data) {\n\t\t\t\t\t\t\t\talert(supportcandy.translations.something_wrong);\n\t\t\t\t\t\t\t\twindow.location.reload();\n\t\t\t\t\t\t\t}); 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