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Refund & Cancellation Policy

Last Updated: July 29, 2026

Thank you for choosing SILHO. We strive to provide exceptional experiences through our marketplace, membership program, concierge services, event ticketing, and partner network.

Because many of the products and services offered through SILHO involve reservations, digital tickets, limited-capacity events, and time-sensitive experiences, our refund and cancellation policies vary by product type. Please review the information below before making your purchase.

Event Tickets

Digital Tickets

Most event tickets sold through SILHO are delivered electronically via email, mobile wallet, QR code, or another digital delivery method.

Unless otherwise stated on the event listing, all ticket sales are final once your order has been confirmed.

Because event tickets are often issued immediately, reserved specifically for the purchaser, or subject to venue restrictions, digital tickets generally cannot be returned, exchanged, or refunded.

Physical Tickets

If an event requires physical ticket delivery, those tickets will be shipped to the address provided during checkout.

Physical tickets may not be returned once shipped unless:

  • the incorrect tickets were sent,
  • the tickets arrive damaged,
  • the event organizer authorizes a replacement.

Event Cancellations or Postponements

If an event is cancelled, postponed, or rescheduled, the refund policy will be determined by the event organizer, promoter, venue, or ticket provider.

When available, SILHO will communicate any refund, credit, exchange, or rescheduling options provided by the organizer.

SILHO cannot guarantee refunds when event organizers choose to reschedule rather than cancel an event.

Marquee & Anchor Events

Many marquee events (such as Formula One, award shows, championship sporting events, major festivals, and other premium experiences) and anchor events (such as New Year’s Eve, Valentine’s Day, Kentucky Derby, Art Basel, Halloween, and similar seasonal events) have limited inventory and are purchased specifically for the customer.

Unless otherwise specified by the event organizer, all sales for marquee and anchor events are final and are not eligible for refunds or exchanges.

Table Reservations & Bottle Service

Reservations for VIP tables, bottle service, private dining, lounges, clubs, and similar hospitality experiences are generally subject to the cancellation policy established by the participating venue.

Each venue may establish its own:

  • cancellation deadlines,
  • minimum spend requirements,
  • deposit requirements,
  • no-show policies,
  • refund eligibility.

These terms will be displayed whenever available during the booking process.

If a venue approves a refund or credit, SILHO will process the request in accordance with the venue’s authorization.

Concierge Services

Concierge services involve planning, coordination, recommendations, and reservation assistance.

Fees paid for completed concierge services are generally non-refundable once work has begun.

If SILHO is unable to fulfill a concierge request, we may, at our sole discretion, issue a full or partial refund depending on the circumstances.

Memberships

Membership fees are generally non-refundable after purchase.

Members may cancel automatic renewal at any time before their next billing date.

Cancellation prevents future billing but does not provide a refund for the current membership period unless otherwise required by applicable law.

Merchandise

If SILHO offers physical merchandise, apparel, or promotional products, returns may be requested within 30 days of delivery.

Returned merchandise must:

  • be unused,
  • be in its original condition,
  • include original packaging when applicable.

Customers are responsible for return shipping unless the product was received damaged or incorrect.

Incorrect, Damaged, or Defective Items

If you receive incorrect, damaged, or defective merchandise, please contact us promptly so we can arrange a replacement, exchange, or refund when appropriate.

Please include:

  • your order number,
  • photographs of the item (if applicable),
  • a description of the issue.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Depending on your financial institution, refunds may take 5–10 business days to appear after processing.

Contact Us

If you have questions regarding this Refund & Cancellation Policy or need assistance with an order, reservation, membership, or event purchase, please contact us:

Parsons Media
245 N Highland Ave NE
Suite 230-195
Atlanta, GA 30307
United States

📧 hello@silho.com